WhatsApp and text messages from adEase
adEase.ai runs and optimises Google Ads and Facebook (Meta) ads for small businesses. We message only our own signed-up customers, only on a mobile number they gave us themselves, and only about their own advertising account with us — their daily campaign update, answers to questions they send us, confirmations of changes they asked for, and links to their own reports. These are account notifications and support replies. We never send marketing or promotional messages, we never message anyone who is not a customer, and we never buy, rent or share number lists.
This page exists so anyone — including a carrier or messaging provider reviewing our programme — can see every opt-in path and the exact wording we show, without needing an account. Last updated: September 2026.
How you opt in
There are three steps, and messaging only starts when all of them have happened. Nobody is enrolled automatically: the WhatsApp and Text choices start unticked, the customer types their own mobile number, and we then confirm that number with a single double opt-in message that must be answered YES.
Path A — when you sign up, at https://adease.ai/start (taxi firms: https://adease.ai/taxi/start)
- You create your adEase account and connect your ads account.
- We ask “How do you want to work with adEase?” and show three tiles: WhatsApp, Text and Email. WhatsApp and Text are not ticked — you have to tick them yourself.
- Ticking WhatsApp or Text opens the “Mobile we should message” field. You type your own mobile number.
- You press Continue. Nothing is sent until you do, and nothing is sent to a number you did not type.
How do you want to work with adEase?
Run your ads from wherever you are. See your numbers, get your daily update and ask for changes — by WhatsApp or text as well as the dashboard. Tick every way you’d use.
The dashboard is always there. Email is for your daily report.
No mobile field is shown, because no phone channel has been chosen. No message can be sent from this state.
How do you want to work with adEase?
Run your ads from wherever you are. See your numbers, get your daily update and ask for changes — by WhatsApp or text as well as the dashboard. Tick every way you’d use.
The dashboard is always there. Email is for your daily report.
We'll send one message asking you to reply YES — that's how we know it's you. Nothing else until you do.
About one message a day, plus replies when you message us. Message and data rates may apply. Reply STOP to opt out, HELP for help. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.
Path B — any time in the product, at https://adease.ai/dashboard/settings#messaging
- Sign in and go to Settings → Messages.
- Press Change to see the same three tiles and the same mobile field.
- Tick WhatsApp and/or Text, check the number, press Save. Untick and Save to stop at any time.
- The same card shows what is connected, lets you disconnect a channel outright, reset every report link we have sent you, and freeze changes by message for 24 hours if you lose your phone.
Messages
How you work with adEase — see your numbers, get your daily update and make changes by WhatsApp or text as well as the dashboard. Anything that raises spend is confirmed with you first, and every change is emailed to you.
The dashboard is always there. Email is for your daily report.
We'll send one message asking you to reply YES — that's how we know it's you. Nothing else until you do.
About one message a day, plus replies when you message us. Message and data rates may apply. Reply STOP to opt out, HELP for help. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.
Reset my report links
Links to reports open without a login for 14 days (7 for the daily brief). Reset them if you lose your phone or forward one by mistake.
Freeze changes by message for 24h
Your phone can still ask questions; nothing changes in the account until the freeze ends. Texting “freeze” or “lost my phone” from a linked number does the same and cuts every link.
Path C — the double opt-in confirmation
- After you save, we send exactly one message to the number you typed, on the channel you ticked.
- The message is, word for word:
“Hi {first name}, it's adEase. Reply YES and I'll send your daily update and answer questions here.”
- On WhatsApp it carries two buttons, Yes and Not now. By text you simply reply YES.
- Nothing else is sent unless you reply YES. If you tap “Not now”, we acknowledge it once and never message that number again. If you ignore it, that single message is the only one you ever get.
adEase · +44 7366 226966
The only message sent before you consent.
Only after this YES does any further message get sent. “Not now” ends it there.
Consent language shown at the point of opt-in
This is the wording that appears beside the WhatsApp and Text tiles and directly under the “Mobile we should message” field, on the sign-up step and in Settings → Messages. It is shown before anything is saved and before any message is sent.
Exact wording
“Run your ads from wherever you are. See your numbers, get your daily update and ask for changes — by WhatsApp or text as well as the dashboard. Tick every way you’d use.”
“We'll send one message asking you to reply YES — that's how we know it's you. Nothing else until you do.”
“About one message a day, plus replies when you message us. Message and data rates may apply. Reply STOP to opt out, HELP for help. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.”
- Message frequency: about one message a day, plus replies when you message us.
- Cost: Message and data rates may apply.
- Opt-out and help: Reply STOP to opt out, HELP for help.
- No sharing: We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.
Sample messages
Four real examples of what a customer receives after they have replied YES. Every one is about that customer's own advertising account.
1. The daily update
2. An answer to a question the customer sent (“any calls?”)
3. A confirmation of a change the customer asked for
4. A link to the customer's own report
How to stop
- Reply STOP (or UNSUBSCRIBE, or CANCEL) to any message from us, on WhatsApp or by text.
- Untick WhatsApp or Text in Settings → Messages at https://adease.ai/dashboard/settings#messaging, or press the disconnect icon next to a connected channel.
- Email support@adease.ai and we will remove your number for you.
We act on STOP immediately: the number is opted out at once and we send one confirmation message and nothing after it. Opting out of messages does not close your adEase account — your dashboard and email report carry on as normal.
Reply HELP to any message and we reply with our help line: who we are, that these are adEase account messages, that you can reply STOP to opt out, and support@adease.ai for a human. Message and data rates may apply.
Numbers we send from
- +44 7366 226966 — United Kingdom. WhatsApp and text messages.
- +1 213 463 2755 — United States. Text messages.
Messages come from adEase.ai, a trading name operating at https://adease.ai. If you receive a message from any other number claiming to be adEase, it is not us — please tell us at support@adease.ai.
Privacy and terms
Full detail of what we hold and why is in our Privacy Policy (section 7a covers text messages and WhatsApp) and our Terms of Service (section 13a is the messaging programme terms).